Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us.

If the goods sent to you are faulty or were sent to you in error, we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty. Please contact us as soon as possible, prior to opening, if you are wishing to return your order. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@kiwibargain.co.nz. Please note that returns will need to be sent to the following address: 39D Honan Place, Avondale, Auckland 1026. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kiwibargain.co.nz.

Damages and issues

Please inspect your order upon receiving it and ensure to contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate and resolve the issue. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kiwibargain.co.nz.